Frequently Asked Questions

DocOnline can be used by anyone above the age of 16 years with a secure identification process. Users can also book appointments on behalf of their children if they are under 16 years of age.
DocOnline is an Online Doctor Consultation Platform. We ensure standardization of quality services and deliver satisfactory doctor consultation services to the end user. All our doctors are highly qualified & experienced in treating the various medical concerns pertaining to preventive healthcare.

Health cards or the insurance card may provide you with 1 or 2 free consultations or a discounted rate. However, by using our app, you can avail unlimited consultations for your whole family. You can consult from your home or your office and thus, avoid the unnecessary waiting time at hospitals/clinics for getting appointments. Here, you avoid wasting time in activities such as travelling/waiting and can also opt to get medicines delivered straight to your doorstep.
Thus, DocOnline saves your time and health, apart from being extremely affordable!

A General Physician is normally the first consultation for any medical condition. Our doctors help you address your basic/non-emergency medical conditions, where our chief objective is to ensure Preventive Healthcare.

After completion of consultation call, the doctor generates a prescription, which gets updated to your medical records. In case of a chat, you always have access to the chat history.

At the end of the consultation, you will be receiving the doctor's prescription in an e-prescription format. The e-prescription will be sent to your email and you can also view it in ‘My Appointments’ section of the App. Using this, you can order/ purchase medicines from any pharmacy in India.
Note: Doctors at DocOnline cannot prescribe medication that are classified as Narcotic Drugs.

Don’t worry! On behalf of your dependents, you can always book a time-slot. They will get a call on the given phone number at the specific time, and all they need to do is receive it.
There is also a provision for an ‘appointment reminder’ through a SMS notification that will be sent to your registered mobile number prior to the consultation.

Unfortunately, you cannot book both the appointments at the same time from the same account. Instead, you can schedule the appointments at two different timings.

DocOnline provides online Doctor Consultation Service with GPs (General Physicians). By ensuring high standards and 100% quality assurance in services and offerings, DocOnline attempts to provide the best teleconsultation with any doctor. Thus, it helps patients resolve their problems at the earliest. The focus is to provide the best in-class online consultation experience with doctors that can be easily availed from anywhere.

It depends on the doctor's availability and the time of your call. However, you will not experience any difference in the quality of treatment. This is because after every consultation, your medical history is updated so that the subsequent doctor can take off from exactly where the previous consultation had ended.
Moreover, all the doctors at DocOnline are highly qualified and are very well experienced in their fields. In this manner, we ensure standardization of treatment and assure you the best of services.

As we follow a set protocol for treatment with a group of highly qualified and experienced doctors, we assure only of the best quality of treatment.
However, in the unlikely event where you are not satisfied after a consultation, you can book another consultation where you’ll be assigned another doctor. After every consultation, your medical history is updated so that the subsequent doctor can take off from exactly where the previous consultation had ended.

Nowadays, people are well-educated and can easily procure information since it is available in abundance - but often, this leads to misdiagnosis. On the other hand, DocOnline provides online doctor consultations from expert doctors and which is also extremely affordable.

For any queries please do reach out to us on our customer support services where you can always raise a concern. You can also reach us at - +91 – 8822 126 126, where we are available from 9 AM to 10 PM (Monday to Sunday).

We strictly comply with the legal aspect and maintain ethical standards. Keeping this in view, we ensure that your data is secure and available for 3 years from the date of your subscription.

DocOnline has tied-up with Med Plus, which facilitates the delivery of medicines to your doorstep.

Of course! All our services come with complete satisfaction guarantee, otherwise we couldn’t exist without having happy customers. If, for any reason, you are unhappy with our service, please reach out to our Customer Care Support Team at +91-8822 126 126 or write in to contact@doconline.com  

We accept payment through the following methods:

• All types of Credit/Debit Cards
• e-Wallets
• Net banking
• UPI

Absolutely! Your card details will NOT be stored anywhere. Your card information goes through a completely secured and approved payment gateway for processing.

We assure you that all our conversations are secured as we use the highest standards of technology through which your calls are encrypted and cannot be accessed by any means.

Yes, you need an Internet connection to book any kind of consultation – audio/ video call or chat. Internet connection is essential for the purpose of booking a call. Thereafter, one can have a regular telephonic consultation without any Internet.
Although it is recommended to use a secure Wi-Fi Internet connection for the best possible experience, our services also work fine with 3G or 4G connection.

In the event of a poor connection, we recommend that you choose Audio consultation using the telephone instead of an audio call over the internet.

In the unlikely event of having trouble with our app, please note the following three useful techniques that can help you:

• Restart your App - Close the app completely and relaunch it on your Phone.
• Restart your Phone - Restart your phone; this often sorts out such app issues
• Reinstall the App – There are times when an improper install can cause the app to malfunction. Hence, we suggest reinstallation of the app afresh. This can sort the issue.
• If you still facing problems, please reach contact our Customer Care Support Team at +91-8822 126 126 or write in to contact@doconline.com. They’ll be happy to help you.  

You can speak to a GP using either an iPhone or Android smartphone via the DocOnline app. The DocOnline app is available on Android Kitkat (4.4 and above) and iOS devices (10 and above). A web application is also available at https://app.doconline.com
At present, we are supporting Android and iOS enabled devices. These include tablets and smartphones.

• For Android, ideally our system supports devices that are Android 4.2 and above
• For iOS, you need to have iOS 6 and above installed. Moreover, your iPhone must also be a model 4S or newer.

Android Instructions:

• Go to SETTINGS
• Select ABOUT PHONE (typically at the bottom)
• The version of Android OS your device is running will be displayed next to ANDROID VERSION

iOS Instructions:

• Go to SETTINGS
• Select GENERAL
• Select ABOUT
• The version of iOS your device is running will be displayed next to VERSION